Release Notes
9/2/2021 - Release Notes (Version 2.1 Hot fix Patch 19)
Feature Updates Provider name is now listed in the account portal Call Center performance improvements Driver Management screen now displays Number of Check-in Drivers & Number of Pick-ups by the hour Daily downloaded reports To access these, go into ...
7/26/2021 - Release Notes (Version 2.0 Hot fix Patch 13)
Feature Updates Call-center will upgrade automatically with a prompt when new releases come in, further reduces the occurrence of stuck calls in dispatch, bookings created in the rider-app will associate the default card on file with the booking. ...
7/19/2021 - Release Notes (Version 2.0 Hot fix Patch 12)
Maintenance Release · Account Portal and Rider app users will be able to schedule rides for only 4 passengers (configurable by Transportation provider)
7/12/2021 - Release Notes (Version 2.0 Hot fix Patch 11)
Feature Updates Mobile22 Transportation partners can now: Notify drivers when a booking has been un-assigned Ability to Edit or Cancel a booking from the call center when Driver is on the way (Support ticket) Bugfixes Call Center Search by phone has ...
29 - June 2021 Release Notes (Version 2.0 Hot fix Patch 10)
Call Center Mobile22 Transportation partners can now: Edit a ride in the Assigning Status. Edit any of the ride details like locations, number of passengers or comments. Editing a ride adjusts deposit amounts for applicable customers Account portal ...
10 - March - 2021 Release Notes (Version 1.4.0)
Reports Graphical displays will now be provided for the following reports: Ride data - Number of rides, % canceled and % no-load rides Fare/Revenue data - Transportation provider revenue and average fare Driver data - Revenue per hour for a driver ...
15 - June 2021 Release Notes (Version 2.0 Hot fix Patch 9)
Call Center Mobile22 Transportation partners can now: Take credit card deposits for certain rides and issue refunds (or not) depending on their unique internal policies. ...
Popular Articles
Tracking rides
You can track your rides in the Mobile22 iOS App. This functionality is not available in the Mobile22 Web Portal right now. To track your ride: Select your ride under Your Trip In Progress in the Ride screen.
Cancel a ride
Change in plans? We’ve got your back. Cancelling rides in the Mobile22 iOS App To cancel a Next Available ride in the Mobile22 iOS App: Select your ride under Your Trip In Progress in the Ride screen. If your driver hasn’t been assigned yet, ...
How do I log in to Mobile22?
This article refers to the Mobile22 apps used by our Transportation Partners. Visit our other articles to learn about Drivers logging into the Driver App, or Individuals logging into the Rider App or Account Portal or Organizations logging into the ...
Where are my assigned rides?
From the Mobile22 Drive app, a driver can see all their currently assigned rides on the left panel: Each ride will be shown as its two legs (a pick up and a drop off) and shown in the intended sequence, selected dispatch. To see more details about a ...
What are the payment options?
With Mobile22, there are several ways for a rider to pay for their rides: From the Mobile22 app and website, riders can set-up credit cards to use when booking rides. When a ride is started, a Stripe pre-authorization will verify that the rider has ...