Frequently Asked Questions
Why is the estimated wait time inaccurate?
The estimated wait time is calculated based off the last 10 rides completed for that particular ride type (e.g .shared vs direct). It measures the amount of time that passed from a customer booking an on demand ride and the rider getting in the cab. ...
How does my new employee get access to Mobile22?
If you hire a new employee and they need access to Mobile22, please submit a ticket to request access or email your request to email@example.com Provide the employees first name, last name and email address as well as the roles you'd like them to ...
Troubleshooting tips for Mobile22
If you are ever experiencing issues with any of the Mobile22 applications, some basic troubleshooting tips include: Logging out of the app and then logging back into it. This is applicable to all Mobile22 Web and Mobile software. If you're on a ...
How do I log in to Mobile22?
This article refers to the Mobile22 apps used by our Transportation Partners. Visit our other articles to learn about Drivers logging into the Driver App, or Individuals logging into the Rider App or Account Portal or Organizations logging into the ...
How do I get Service and Support from Mobile22?
When you need help, the Mobile22 Support Team is here for you! This page details the many options available when you have questions or require technical support. Internal Staff User Support The employees that went through the initial Mobile22 ...
How do I Access Reports?
Each customer has access to Reports, depending on their configuration. To reach the Reports area, visit the Driver Management App and select the Reports heading. If your account is configured to include reports, they will appear here. An example page ...