Driver Management Support
Adding Stripe Tokens for Independent Contractor Drivers
Employee Drivers have their Stripe Tokens assigned automatically as part of their onboarding process with Mobile22, since they belong to their employer's Stripe account. Independent Contractor drivers will need to have valid Stripe tokens in their ...
Accessing Reports
Each customer has access to Reports, depending on their configuration. To reach the Reports area, visit the Driver Management App and select the Reports heading. If your account is configured to include reports, they will appear here. An example page ...
Logging in to Mobile22
To Log in, visit one of the platform urls driver.mobile22.com vehicle.mobile22.com callcenter.mobile22.com dispatch.mobile22.com Enter Email Enter Password Click Log in Forgot Password? Click link and enter email
Data Dictionary for Operations Report
The information below is meant to provide greater detail of how each value is calculated in the Operations Report in the Mobile22 platform. Operations Report
Editing a Reservation for a Driver
To edit a reservation for a Driver, select Edit Reservation from the driver's reservation bar on the All Checked-In Drivers page. Editing of a reservation can also be reached by selecting the Edit link on the driver's Check-out page. Any field on the ...
Adding a new driver
Select Add New Driver from the All Drivers page in Driver Management. The first page of the Add a New Driver dialog will display The first name, last name and email are required. Select Continue to proceed to the License & Permit page. Enter the ...
Checking out a driver
Select Check Out Driver from the All Checked-In Drivers page by clicking on the reservation bar for the appropriate driver. Select Edit if any of the Reservation Details displayed just below need to be changed before completing check-out. Enter the ...
Checking in a driver
Navigate to the All Checked-in Drivers page by selecting the Checked-in Drivers menu link on the top of the page. Select the Check In button to begin the check in process for a driver. Begin entering information on the Check In screen. Enter the ...
Payment adjustments for drivers
Drivers are provided holding accounts within the platform to keep track of money owed between the driver and the business. Example account types include: operating, deposit, permit. The system automatically debits and credits these accounts when ...
Uploading documents for a driver
The Mobile22 platform allows users to upload documents associated to a driver. First, select the driver from the main page of all drivers by clicking anywhere in the row. Next, select Documents from the left hand navigation menu. Then, select Add ...
Updating a driver's status
The Mobile22 platform allows the user to select different statuses for drivers within the system. Some examples include Active, Inactive, Closed, Onboarding. Some accounts also offer "reasons" within these status categories. To update a driver's ...
How do I find a driver's information?
Navigate to the " ALL DRIVERS" section of the driver management web app. Select any driver from the list to view or edit the driver's information by clicking anywhere in the row for that driver. From this section a user can view or edit the ...
What information is needed to register a driver?
From the main page of Driver Management select Add New Driver at the bottom left of the screen. The user is able to add the following information about the new driver on the first page (*indicates required): Last Name* Email* Phone Number Date of ...
Popular Articles
Tracking rides
You can track your rides in the Mobile22 iOS App. This functionality is not available in the Mobile22 Web Portal right now. To track your ride: Select your ride under Your Trip In Progress in the Ride screen.
Cancel a ride
Change in plans? We’ve got your back. Cancelling rides in the Mobile22 iOS App To cancel a Next Available ride in the Mobile22 iOS App: Select your ride under Your Trip In Progress in the Ride screen. If your driver hasn’t been assigned yet, ...
How do I log in to Mobile22?
This article refers to the Mobile22 apps used by our Transportation Partners. Visit our other articles to learn about Drivers logging into the Driver App, or Individuals logging into the Rider App or Account Portal or Organizations logging into the ...
Where are my assigned rides?
From the Mobile22 Drive app, a driver can see all their currently assigned rides on the left panel: Each ride will be shown as its two legs (a pick up and a drop off) and shown in the intended sequence, selected dispatch. To see more details about a ...
What are the payment options?
With Mobile22, there are several ways for a rider to pay for their rides: From the Mobile22 app and website, riders can set-up credit cards to use when booking rides. When a ride is started, a Stripe pre-authorization will verify that the rider has ...