Driver Management Support
Adding Stripe Tokens for Independent Contractor Drivers
Employee Drivers have their Stripe Tokens assigned automatically as part of their onboarding process with Mobile22, since they belong to their employer's Stripe account. Independent Contractor drivers will need to have valid Stripe tokens in their ...
Accessing Reports
Each customer has access to Reports, depending on their configuration. To reach the Reports area, visit the Driver Management App and select the Reports heading. If your account is configured to include reports, they will appear here. An example page ...
Logging in to Mobile22
To Log in, visit one of the platform urls driver.mobile22.com vehicle.mobile22.com callcenter.mobile22.com dispatch.mobile22.com Enter Email Enter Password Click Log in Forgot Password? Click link and enter email
Data Dictionary for Operations Report
The information below is meant to provide greater detail of how each value is calculated in the Operations Report in the Mobile22 platform. Operations Report
Editing a Reservation for a Driver
To edit a reservation for a Driver, select Edit Reservation from the driver's reservation bar on the All Checked-In Drivers page. Editing of a reservation can also be reached by selecting the Edit link on the driver's Check-out page. Any field on the ...
Adding a new driver
Select Add New Driver from the All Drivers page in Driver Management. The first page of the Add a New Driver dialog will display The first name, last name and email are required. Select Continue to proceed to the License & Permit page. Enter the ...
Checking out a driver
Select Check Out Driver from the All Checked-In Drivers page by clicking on the reservation bar for the appropriate driver. Select Edit if any of the Reservation Details displayed just below need to be changed before completing check-out. Enter the ...
Checking in a driver
Navigate to the All Checked-in Drivers page by selecting the Checked-in Drivers menu link on the top of the page. Select the Check In button to begin the check in process for a driver. Begin entering information on the Check In screen. Enter the ...
Payment adjustments for drivers
Drivers are provided holding accounts within the platform to keep track of money owed between the driver and the business. Example account types include: operating, deposit, permit. The system automatically debits and credits these accounts when ...
Uploading documents for a driver
The Mobile22 platform allows users to upload documents associated to a driver. First, select the driver from the main page of all drivers by clicking anywhere in the row. Next, select Documents from the left hand navigation menu. Then, select Add ...
Updating a driver's status
The Mobile22 platform allows the user to select different statuses for drivers within the system. Some examples include Active, Inactive, Closed, Onboarding. Some accounts also offer "reasons" within these status categories. To update a driver's ...
How do I find a driver's information?
Navigate to the " ALL DRIVERS" section of the driver management web app. Select any driver from the list to view or edit the driver's information by clicking anywhere in the row for that driver. From this section a user can view or edit the ...
What information is needed to register a driver?
From the main page of Driver Management select Add New Driver at the bottom left of the screen. The user is able to add the following information about the new driver on the first page (*indicates required): Last Name* Email* Phone Number Date of ...