Dispatch Support
Logging in to Mobile22
To Log in, visit one of the platform urls https://driver.mobile22.com/ https://vehicle.mobile22.com/ https://callcenter.mobile22.com/ https://dispatch.mobile22.com/ Enter Email Enter Password Click Log in Forgot Password? Click link and enter ...
How can I view or change the order of a driver's assigned rides?
Any vehicles enroute to rides appear as blue dots in the dispatch portal. Click on a the blue dot vehicle for which you want to see the current rides. The list of assigned rides, separated into separate pick up and drop off "legs", will then appear. ...
How do I assign a vehicle to a ride request?
There are 2 different ways to assign a vehicle a ride request. 1. Clicking on the Request card from the Request List. On the left side of the screen, the Request List displays ride cards not yet assigned. Click the card to be assigned. A list of ...
Dispatch Portal Overview
When you log into the Mobile22 Dispatch Portal you'll see Ride Request cards on the left of your screen and a map view on the right side of your screen. Below is a key to indicate what the map marks and icons represent: There are both Ride Request ...
How can I control and customize the dispatch portal?
In the dispatch portal, select the + to zoom into the map, - to zoom out, the globe to return to the default zoom and click, hold and drag the cursor to move the map around. Select the gear icon in the lower righthand corner This will open the Legend ...
Popular Articles
Tracking rides
You can track your rides in the Mobile22 iOS App. This functionality is not available in the Mobile22 Web Portal right now. To track your ride: Select your ride under Your Trip In Progress in the Ride screen.
Cancel a ride
Change in plans? We’ve got your back. Cancelling rides in the Mobile22 iOS App To cancel a Next Available ride in the Mobile22 iOS App: Select your ride under Your Trip In Progress in the Ride screen. If your driver hasn’t been assigned yet, ...
How do I log in to Mobile22?
This article refers to the Mobile22 apps used by our Transportation Partners. Visit our other articles to learn about Drivers logging into the Driver App, or Individuals logging into the Rider App or Account Portal or Organizations logging into the ...
Where are my assigned rides?
From the Mobile22 Drive app, a driver can see all their currently assigned rides on the left panel: Each ride will be shown as its two legs (a pick up and a drop off) and shown in the intended sequence, selected dispatch. To see more details about a ...
What are the payment options?
With Mobile22, there are several ways for a rider to pay for their rides: From the Mobile22 app and website, riders can set-up credit cards to use when booking rides. When a ride is started, a Stripe pre-authorization will verify that the rider has ...