Personal Accounts
How do I book a ride on behalf of another so they can see it in the Mobile22 rider app?
1. Log into your account in the Mobile22 web portal. 2. Enter the first name, last name, email, and phone number of the rider who has the Mobile22 rider app. Ensure that ALL contact information is exact. Even the name is case sensitive. When the ride ...
How do I update my credit card?
You can update your credit card information in the Mobile22 iOS App and the Mobile22 Web Portal. To update your credit card information in the Mobile22 Web Portal: Select your profile photo. Select Profile & Settings from the dropdown menu. ...
Deliveries
Placing delivery orders You can place delivery orders in the Mobile22 Web Portal. The Mobile22 iOS App does not support deliveries at this time. To place a delivery order with the Mobile22 Web Portal: Log in to your Mobile22 account, then go ...
Payments
Mobile22 offers multiple payment methods for riders. As an individual, you can either pay by cash or card at the end of your ride. If you are taking a ride with a business account that has a card on file, you will automatically get a Bill to ...
Getting a fare estimate
You can get a fare estimate for your rides in the Mobile22 iOS App and the Mobile22 Web Portal. In the Mobile22 iOS App, your fare estimate appears in your selected ride service before you select Confirm Ride. In the Mobile22 Web Portal, your fare ...
Special accommodations
Mobile22 offers multiple special ride accommodations with our provider partners. Except for ADA service animals, which are always welcome on Mobile22 rides, accommodations vary by provider. Riders may also have the option to bring along a pet or ...
Cancel a ride
Change in plans? We’ve got your back. Cancelling rides in the Mobile22 iOS App To cancel a Next Available ride in the Mobile22 iOS App: Select your ride under Your Trip In Progress in the Ride screen. If your driver hasn’t been assigned yet, ...
View upcoming and past rides
To view upcoming rides in the Mobile22 iOS App: Go to Scheduled To view past rides in the Mobile22 iOS App: Go to Profile > Past Rides. To view upcoming and past rides in the Mobile22 Web Portal: Go to Rides.
Tracking rides
You can track your rides in the Mobile22 iOS App. This functionality is not available in the Mobile22 Web Portal right now. To track your ride: Select your ride under Your Trip In Progress in the Ride screen.
Editing booked rides
You can edit rides after they have been booked in the Mobile22 Web Portal. This functionality is not available in the Mobile22 iOS App right now. To edit a booked ride in the Web Portal: Select the Rides tab on the top navigation menu. Select ...
Scheduling future rides
Scheduling rides in the Mobile22 iOS App To schedule your ride in the Mobile App: Select the ‘Ride’ button on the ‘Ride’ screen. Select the ‘Schedule’ button. Select your preferred date and time for your ride, then select ‘Done’. Scheduling ...
Request a ride for someone else
You can request a ride for another person only in the Mobile22 Web Portal. Log in to your account and select the Book a Ride tab. Deselect the This ride is for me checkbox. Enter the details for the person taking the ride. The rest of the ...
Request a ride for yourself
To request a ride in the Mobile22 iOS App: On the bottom navigation bar in your app, select the ‘Ride’ button. Select the ‘Ride’ button in the ‘Ride’ screen. Enter your pickup and drop-off locations. The app will automatically suggest addresses ...
Creating a Mobile22 account for personal use
Creating an account in the Mobile22 iOS App Download the Mobile22 iOS App from the App Store. Open the app, and then: Choose Sign Up next to Don’t have an account? Enter your email address. Go to your email > select the Verify Your Email ...