After a ride is accepted, the ride will be added to the driver's ride list on the left.
Each ride will have separate legs - one for pick-up and one for drop off.
Colored circles with the rider's initials doesn't designate any status, it just delineates different riders and legs.
As the driver approaches the destination, there will be three different statuses seen for each leg:
- On Your Way
- Arriving Soon
Once arrived at the rider's pick-up location, the driver can call the rider, start the wait time counter, or start the ride.
Start Ride to start the ride.
The pick-up leg will then disappear from the rides list and then next leg will indicate where the driver should head next.
How do I start or end a ride early?
When en-route to a pick-up location, there may be times when the ride needs to be started prior to reaching the actual pick-up location. For example, the rider may want to be picked up 1 block prior to the location. The driver application screen will ...
How do I start wait time?
When the driver arrives at the pick up location, the message area below the map contains the Start Ride and Start Wait Time buttons. You may need to wait ~30 seconds for this to appear because it is based on geolocation of your iPad Select the Start ...
Enabling location and notification settings within driver app
Location To ensure dispatch knows where the vehicle is located so that ride requests can be sent, turn on Location Tracking. If the following message pops up, always select Allow While Using App. Another method is to go into Settings and find the ...
Downloading, Signing up, Logging in and Logging out of the Driver App
Downloading the Mobile22 Driver App On your iPad, visit the Apple App Store. Search for "mobile22 driver" and select GET to download the app. SIGNING UP For initial use, drivers will use the Sign Up option and enter the email that is already entered ...
Starting and ending a shift within driver app
After logging in, but before the driver has been checked in via the Driver Management application, the Start Shift button will be disabled and a message indicating no vehicle has been assigned will display. After vehicle assignment and completion of ...