How do I log in to Mobile22?
This article refers to the Mobile22 apps used by our Transportation Partners. Visit our other articles to learn about Drivers logging into the Driver App
, or Individuals logging into the Rider App or Account Portal
logging into the Account Portal.
You'll receive an email with a link to reset your password. Select that button or copy and paste the link in your web browser.
If you experience problems with opening this link, we recommend using Google Chrome and opening the link in an Incognito window.
You'll be prompted to create a new password with the criteria shown below.
Enter your password and select SUBMIT.
Dispatch Portal Overview
When you log into the Mobile22 Dispatch Portal you'll see Ride Request cards on the left of your screen and a map view on the right side of your screen. Below is a key to indicate what the map marks and icons represent: There are both Ride Request ...
How does my new employee get access to Mobile22?
If you hire a new employee and they need access to Mobile22, please submit a ticket to request access or email your request to firstname.lastname@example.org Provide the employees first name, last name and email address as well as the roles you'd like them to ...
How do I assign a vehicle to a ride request?
There are 2 different ways to assign a vehicle a ride request. 1. Clicking on the Request card from the Request List. On the left side of the screen, the Request List displays ride cards not yet assigned. Click the card to be assigned. A list of ...
What are the payment options?
With Mobile22, there are several ways for a rider to pay for their rides: From the Mobile22 app and website, riders can set-up credit cards to use when booking rides. When a ride is started, a Stripe pre-authorization will verify that the rider has ...
How do I accept a new ride?
If the driver doesn't have the Mobile22 Driver Application in focus, a push notification will appear informing the driver of a new ride request. The driver should select the push notification to be brought to the ride request pop-up in the Mobile22 ...