Collecting a deposit with a credit card and issuing a refund (or not)
Mobile22 will need to enable your account for this feature and collect the parameters under which you accept a deposit and would issue a refund. Only Call Center created bookings can collect a deposit at this time.
It is not possible to add a deposit to a booking that was created in Account Portal or Rider App or Driver App.
- Collect a 100% deposit for any booking greater than or equal to $25.
- Issue a 100% refund if the ride is cancelled more than 24 hours before the pick up time.
- Issue zero refund if the booking was cancelled less than 24 hours before the pick up time.
Deposits can only be collected for Passenger Rides at this time, not Deliveries.
Collecting a deposit
When you enter the pick up and drop off locations into Mobile22 Call Center the system will know your parameters and create the deposit amount automatically. You can override this value before saving the booking.
When you book a ride requiring a deposit for a non-M22 user (i.e. they do not have an account with a credit card saved to their profile) you will enter the credit card number, expiration date and cvv code manually. You need to include the tip at the time of booking if the rider wants to include one. The credit card is only charged once at the time of saving the booking.
When you book a ride requiring a deposit for a M22 user (i.e. they have an account and a credit card saved to their profile) after selecting their account in the left account box, you'll be able to select their credit card on file from the drop down payment method menu. The card will be charged for the FARE only when you save the booking. When the ride is in the payment screen of the driver app, the driver can add or edit the tip amount and charge the card on file again.
After all booking details are complete, save the booking and the deposit will be collected.
Refunding a deposit
Depending on your deposit and refund parameters, the Mobile22 Call Center will default the amount of refund (or not) associated with a cancelled bookings.
In the example above, if a rider paid a $50 deposit and is cancelling with 48 hours notice, the rider would be refunded 100% of their deposit and the cancellation fee box would display $0.
If the rider paid a $50 deposit and is cancelling with 1 hour notice, the rider would not be refunded any deposit and the cancellation fee box would display the full deposit paid to let the call center user know how much will be kept by the transportation provider.
Collecting a cancellation fee (or not) for a booking with no deposit
Mobile22 can configure your account to charge a cancellation fee given certain parameters. The cancellation fee works separately from the deposit feature in Mobile22. If a deposit was collected for the ride, then the deposit refund parameters would ...
15 - June 2021 Release Notes (Version 2.0 Hot fix Patch 9)
Call Center Mobile22 Transportation partners can now: Take credit card deposits for certain rides and issue refunds (or not) depending on their unique internal policies. ...
What are the payment options?
With Mobile22, there are several ways for a rider to pay for their rides: From the Mobile22 app and website, riders can set-up credit cards to use when booking rides. When a ride is started, a Stripe pre-authorization will verify that the rider has ...
Payment adjustments for drivers
Drivers are provided holding accounts within the platform to keep track of money owed between the driver and the business. Example account types include: operating, deposit, permit. The system automatically debits and credits these accounts when ...
How do I add a tip to the ride?
After selecting End Ride, the payment screen will display. On the payment screen, is a Tip area. For some rides, a default tip will have been entered and will display in the Driver App. If no tip is indicated, after requesting a tip from the ...