Collecting a cancellation fee (or not) for a booking with no deposit
Mobile22 can configure your account to charge a cancellation fee given certain parameters. The cancellation fee works separately from the deposit feature in Mobile22. If a deposit was collected for the ride, then the deposit refund parameters would be considered.
Cancellation fees are only applicable to rides where no deposit was collected.
It is also only possible to charge a cancellation fee for a ride with a credit card attached to the booking or on file in the customer's account.
Some example parameters:
If the rider cancelled less than 1 hour before pick up time, the rider can be charged a $5 cancellation fee to the credit card associated with the booking.
If the rider cancels with more than 1 hour notice, no cancellation fee could be charged.
When cancelling a ride in Mobile22 Call Center, you'll be presented with a pop up module with a drop down menu and an editable number field. The system defaults to rider cancelled and calculates the fee according to your parameters. The user is able to override the value to a different cancellation fee if desired. When the user selects "Cancel Ride" the rider's credit card associated with the booking will be charged the fee listed in the FEE box.
The user can also override the cancellation reason to be "provider cancelled" which defaults to $0.00 cancellation fee. This could be used in instances where the provider cannot provide the ride and they do not want to charge a cancellation fee.
Collecting a deposit with a credit card and issuing a refund (or not)
Mobile22 will need to enable your account for this feature and collect the parameters under which you accept a deposit and would issue a refund. Only Call Center created bookings can collect a deposit at this time. It is not possible to add a deposit ...
15 - June 2021 Release Notes (Version 2.0 Hot fix Patch 9)
Call Center Mobile22 Transportation partners can now: Take credit card deposits for certain rides and issue refunds (or not) depending on their unique internal policies. ...
Booking a delivery
From the Call Center 's Book a Ride screen, select Delivery . Indicate if the delivery is a food delivery by moving the toggle. If desired, add information about the Product being delivered and any special Notes for the driver. Pickup location and ...
Troubleshooting tips for Mobile22 Booking Apps
If you are ever experiencing issues with any of the Mobile22 applications, some basic troubleshooting tips include: Logging out of the app and then logging back into it. This is applicable to all Mobile22 Web and Mobile software. If you're on a ...
29 - June 2021 Release Notes (Version 2.0 Hot fix Patch 10)
Call Center Mobile22 Transportation partners can now: Edit a ride in the Assigning Status. Edit any of the ride details like locations, number of passengers or comments. Editing a ride adjusts deposit amounts for applicable customers Account portal ...