Cancel a ride

Cancel a ride

Change in plans? We’ve got your back.  

Cancelling rides in the Mobile22 iOS App 

To cancel a Next Available ride in the Mobile22 iOS App: 

  1. Select your ride under Your Trip In Progress in the Ride screen. 
  2. If your driver hasn’t been assigned yet, select Cancel Ride.  
  3. If your driver has been assigned, select Cancel Ride by scrolling below your ride information.  

To cancel a Scheduled ride in the Mobile22 iOS App: 

  1. On the bottom navigation bar, select Scheduled. You’ll see a list of your scheduled rides in the Scheduled screen. 
  2. Select the trashcan icon next to the scheduled ride you wish to cancel. 

Cancelling rides in the Mobile22 Web Portal 

  1. To cancel either a Next Available or a Scheduled ride in the Mobile22 Web Portal: 
  2. Go to your Rides list and select the trashcan icon next to the ride you wish to cancel. 
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